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Disney's Queue Revolution: Inside the Park's Smart Waiting Strategy

Disney's Queue Revolution: Inside the Park's Smart Waiting Strategy

2025-08-22 parks

Paris, Friday, 22 August 2025.
Disneyland Paris has transformed guest experiences with an innovative Virtual Queue system targeting character meet-and-greets. By leveraging mobile technology, the park now allows visitors to reserve time slots through their app, eliminating traditional physical queuing. Popular characters like Mickey Mouse and Marvel superheroes can now be met with unprecedented efficiency. Guests receive precise 30-minute windows for their meetings, released twice daily at strategic times. This approach not only reduces congestion but enables visitors to maximize their park enjoyment by freely exploring attractions and dining options while waiting. The system represents a sophisticated blend of digital convenience and guest-centric design.

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Disney's Queue Revolution: Inside the Park's Smart Waiting Strategy